Refund Policy

1.Charge date

A payment method is collected at signup and is not charged until the later of (a) September 16, 2026 or (b) 5days after the first weekly Episode published for the League (the “Charge Date”). This guarantees at least one full Episode before any charge.

Your Charge Date is displayed on your billing page. Cancellation before the Charge Date results in no charge, and accordingly no refund arises.

2.Non-refundable after the Charge Date

On the Charge Date the season fee is charged and covers the full season.

The season fee is non-refundable on and after the Charge Date, except as provided in sections 4 and 5. The cost of a season is incurred substantially in producing it: script generation and voice synthesis are performed once per Episode and are not recoverable.

3.No pro-rating

The season fee is not pro-rated. Cancellation part-way through a season does not entitle you to a refund of the unused portion. Cancellation stops the production of future Episodes and commences the retention period set out in section 8 of the Terms of Service.

4.Failure to deliver

Where a technical failure attributable to CommishCast results in the Service not being materially delivered — including Episodes that were not generated, audio that was not produced, or a sustained interruption in production — we will provide a remedy, which may include a full or partial refund where that is the appropriate outcome.

Requests under this section are assessed on the facts. Dissatisfaction with the content or quality of an Episode that was delivered does not constitute a failure to deliver. Non-production of Episodes over a sustained period does.

Unavailability of a third-party fantasy platform is not a failure attributable to CommishCast. See section 12 of the Terms of Service.

5.Duplicate charges

Where a League is charged more than once for the same season, the duplicate charge is refunded in full on request or on our own identification of the error.

6.Failed payments

Where a charge is declined, we retry the payment method and notify you by email. The League retains read-only access for 7 days from the first failed attempt; if payment is not completed within that period the League is canceled. A declined payment does not constitute a charge and gives rise to no refund.

7.Chargebacks

If you believe a charge is incorrect, contact us before initiating a chargeback with your card issuer. We will investigate and resolve legitimate billing errors directly. A chargeback raised without contacting us may result in suspension of the account pending resolution.

8.Submitting a request

Submit refund requests through the contact form, selecting Billing and identifying the League concerned. We respond within a small number of business days.